Questions? Answers!

Before departure, please enter your invoice data into our guest system. You will automatically receive an invoice at the email address you provided on the day of departure. You will be able to access our guest system a few days before arrival.

For additional persons we charge €15 per night and person.

An apartment offers you everything a hotel room does – and much more: spacious living and sleeping areas, a fully equipped kitchen and the freedom to plan your day independently of breakfast and restaurant hours. Especially for families, groups and longer stays, an apartment is usually the more economical choice, as you book an entire apartment rather than individual rooms. And you won’t have to go without your usual comforts: bed linen, towels and final cleaning are included, and our team is personally there for you.

We will gladly take your luggage before check-in from Monday to Friday from 11:00 and on Saturdays, Sundays and public holidays from 13:00. Please contact our team to register. Telephone +49 761 600 466 50 or by e-mail office@v7-freiburg.de .

Book your stay conveniently through our website. Depending on the rate you booked, you can make changes and cancellations on your own. To do so, click the “Detailed Booking Information” link at the bottom of the booking confirmation email you received immediately after booking. On the following page, please enter the email address you used when booking, as well as your last name. You can then view, modify, or cancel your reservation.

Depending on the rate, up to two rebookings are possible free of charge. Changes and cancellations are free of charge up to three days before arrival.

Please note that for reservations made through booking portals such as Booking.com, the terms and conditions listed there apply.

Check-in at V7 is available at any time via our self-service check-in machine – with no fixed staffed hours. You will receive your personal access code by email one day before arrival.

If you have any questions about your arrival, you can reach our team by phone at +49 761 600 466 50 or by email at office@v7-freiburg.de .

You can check out comfortably until 11:00. When you leave the apartment, please leave the keys on the table and close the door behind you.

Late departure is possible after prior consultation until 12:00. Please contact our staff. If you need to leave earlier, we would be grateful if you could let us know the day before, so that we can make the best use of our housekeeping services.

We are happy to provide you with a cot and a high chair free of charge. Simply reserve them before arrival or contact our staff during your stay.

For stays of at least seven days, we offer an intermediate cleaning service free of charge upon request. This includes cleaning the floors, changing the towels, disposing of rubbish, replenishing toilet paper, coffee and soap, and a quick clean of the bathroom and kitchen.

Additional intermediate cleanings are available at €25 per cleaning. Please contact our staff to arrange this.

Upon departure, we kindly ask our guests to leave the apartment clean and tidy, with washed dishes. Any additional cleaning required due to excessive dirt will be charged for, with a minimum charge of €25. We require a deposit in the form of your credit card or passport details. This data will be irrevocably deleted by us on the day of your departure.

When you book directly through our website, you are guaranteed the best price – with no booking fees and no agency commissions. You benefit from flexible change and cancellation options up to three days before arrival, and our team is your personal point of contact before, during and after your stay. Exclusive offers such as our Long Stay Special with the discount code LONGSTAY (20% off from 30 nights) are also only available when booking through our website.

For longer stays, you can take advantage of attractive special rates. For stays of 30 nights or more, enter the discount code LONGSTAY when booking through our website to receive a 20% discount on the booking price.

How easy to reach us:

The driveway:
Coming from the A5 motorway, take the exit Freiburg-Mitte and drive towards Freiburg/Donaueschingen to B31a.
At exit B3 towards Merzhausen/B31/Stadtmitte/Konzerthaus/Main railway station, turn left to Heinrich-von-Stephan-Straße/B3.
After about 2 km you reach us, we are on the right side.

Access by public transport:
Coming from the main railway station, take tram No. 4 towards Vauban. Please get off at the Paula-Modersohn-Platz stop. After only a 6-minute walk you arrive with us.
timetable of VAG.

All apartments are equipped with free Wi-Fi.

The rental price includes bed linen, bath towels, dish towels, washing-up liquid and bin bags. We also provide coffee pads for the coffee machine, washing machine detergent, and salt and pepper. Please let us know if you need anything else. Final cleaning is also included in the price.

You can comfortably park in our in-house garage for €15 per night, or €20 per night including use of the e-charging station. As our spaces are limited, we kindly ask that you make a reservation in advance. If all our spaces are occupied, there are other spaces in the nearby public car park “Solargarage Vauban”.

E-charging station

We support electromobility with our charging station (with 2 charging points), which is available in our car park. This allows your electric vehicle to be comfortably charged with us during your stay. Please indicate in your parking reservation whether you need access to the charging station. Depending on availability, we can reserve a parking space.

Bookings made through our website can be conveniently paid for by credit card (Visa or Mastercard) or PayPal.

Pets are welcome. We charge a flat cleaning fee of €15 per night per animal. Please register your pet with us before you arrive.

Smoking is not allowed in the apartments and throughout the building. Please understand that we will charge an amount of €300 in case of disregard.

Many apartments have a sofa bed to accommodate additional guests. If you have booked the apartment for more people and intend to use the sofa bed, you will find bed linen and towels for it in the wardrobe. Please contact us if you have any questions about using them.

Some of our apartments have a washing machine.